Returns

Overview

DragonCoin™ business motto is ‘your trust is our guarantee!

All customers shall have the right to return any product we sell, including gold, silver, platinum, palladium, certified coins, and other collectibles. To protect against extreme commodity pricing fluctuations, there is a limit of seven days from date of items being received. All physical items must be in their original packaging, unopened, and undamaged. Virtual or digital items are excluded from this rule. This return or exchange policy does require that our customers contact us via telephone, email, or live chat during normal California business hours. We shall issue a Return Authorization code and instructions on the next steps.

DragonCoin™ product bullion value shall be based on the ‘spot price’ (bid) of gold or silver as displayed on Kitco® (we have no affiliation with this highly trusted entity). Please be advised that prices may be higher or lower at the time of refund. Refunds for returns shall be processed after the returned item(s) has been received and verified.

Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. DragonCoin™ reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

We want our customers to be pleased with their purchases. For any feedback to improve our services, please feel free to call our offices as we will always do our best to accommodate you. Where applicable, a restocking fee of $50 or 10% of the total order price (whichever is greater) on all refunded orders would be applied. We may charge a $50 processing fee on all exchanges.

On returning bullion related items, the customer may (at DragonCoin’s discretion) be required to pay for any market loss on their returns. Any market gain on refunds shall remain the property of DragonCoin™.

Pricing or Typographical Errors – We work hard to provide accurate product and pricing information. However, pricing or typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, DragonCoin™ shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Additional Terms – Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, refunds, and cancellations and/or exchanges) may be posted on the site on the pages describing the products.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@dragoncoin.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@dragoncoin.com and send your item to: 10650 Regan St #527, Los Alamitos, CA 90720.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 10650 Regan St #527, Los Alamitos, CA 90720.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item as we have no control on the shipping transits (e.g. delivery trucks sometimes get compromised).

Need help?

Contact us at support@dragoncoin.com for questions related to refunds and returns.